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Delivery and Charges

Mainland UK

Delivery is free of charge to NHS GP Surgeries (mainland UK, excluding remote areas) with an NHS Credit Account.

For all other customers, delivery is free of charge for orders over £100 ex. VAT (excluding remote areas). A standard shipping and handling charge of £5.75 ex. VAT applies to small orders under £100 ex. VAT.

For items that are in stock you will receive the goods usually within 1-3 working days of placing the order. For items that are not in stock, delivery time depends on the product. Certain items such as couches, furniture etc which are made to orders have variable lead times. Please contact us if you require something urgently.

We use three types of postal service - Royal Mail 24 Signed For, UPS, and Interlink Express Despatch Courier Service. The service used depends on the size, weight and oder value.

All deliveries require a signature on receipt. If you are not in when an attempt is made, a card will be left in your letterbox so you can arrange delivery at a more convenient time.

Highlands and Islands (including Northern Island)

For deliveries to Highlands and Islands, including Northern Ireland, please select the relevant delivery area, and delivery option when checking out. Please note that for bulky or heavy items, a courier surcharge may apply. We will contact you after your order has been placed, should any additional payment be required.

International Orders

For international orders, please contact us for shipping costs.

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