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Posted on - 29th August 2022


 the event that the customer is not satisfied with the goods, but the goods are not defective within the Sale of Goods Act 1979, Mistry Medical Supplies reserves the right to refuse the return of the goods at our absolute discretion.

Please Note: Temperature controlledpharmaceutical items and clinical dressings will only be accepted to correct defects and delivery errors. In such cases the goods must have be stored according to manufacturers' instructions at the correct temperature as indicated on the packaging. The return of thermolabile products must be accompanied by a completed returns form issued by the Company.

If the goods are accepted for return the customer is responsible for the cost of returns postage. 

For returns, the following procedure and conditions apply:

(a) The customer must telephone the Company on 01606 838240 to advise the reason for return so that we can advise you accordingly whether or not a return is possible, depending on the type of product to be returned.
(b) Confirm in writing no later than 7 days from the date of delivery, the intention to seek a return of goods.
(c) If a return is authorised, the goods must be returned in their original condition and in the original packaging must be accompanied by a copy of the original invoice and or a Returns Note for pharmaceutical products.
(d) Mistry Medical Supplies reserves the right to raise a reasonable adminstration and / or restocking charge where necessary to cover costs. Whether or not a restocking charge applies, and the value of the restocking charge depends on the type of product. We do not set out to charge a fee, and do our best to minimise any costs which may arise.

(e) Under no circumstances will goods be accepted for return if they are damaged, subject to improper handling or abuse, have been partly opened or used or the seals and labels have been removed or tampered with.
(f) The Company accepts no responsibility for returned goods lost or damaged during transit.

Non-Returnable Products

We regret that we cannot accept returns of various non-faulty products for credit / refund as follows:

  • Healthcare products where the seals which are in place for hygiene reasons have been broken
  • Products that have been specially manufactured to order eg bespoke furniture
  • Products that have been personalised, by engraving or in a similar way
  • Some products that are non-stock items and have been ordered in specially
  • Thermolabile products such as vaccines that have been ordered in error
  • Pharmaceutical products ordered in error which have not been returned within 5 days of leaving our warehouse.

Please check with us, before placing your order if unsure. We do not set out to charge a restocking fee, however if our suppliers charge us then we have no choice but to pass the costs on We do our best to minimise any costs which may arise.